Result
−31%
Cost per qualified enquiry
Date range: February–May 2026 · Anonymised
Context
A services business whose reported conversions had stopped matching the sales pipeline.
Baseline
Around £182 average cost per qualified enquiry across the prior quarter.
Intervention
Conversion tracking was rebuilt, then campaigns restructured around verified enquiry value.
Caveat
One account over one quarter; seasonal effects were not isolated.
Metric definition
Qualified enquiry: an enquiry accepted by the sales team as a genuine opportunity.
