Performance results

Results shown with the context that makes them meaningful.

Results are shown alongside their starting point, the work completed and the period measured. Figures are anonymised where confidentiality applies.

Result

−31%

Cost per qualified enquiry

Date range: February–May 2026 · Anonymised

Context

A services business whose reported conversions had stopped matching the sales pipeline.

Baseline

Around £182 average cost per qualified enquiry across the prior quarter.

Intervention

Conversion tracking was rebuilt, then campaigns restructured around verified enquiry value.

Caveat

One account over one quarter; seasonal effects were not isolated.

Metric definition

Qualified enquiry: an enquiry accepted by the sales team as a genuine opportunity.

Result

−94%

Monthly reporting time

Date range: January–April 2026 · Anonymised

Context

Monthly performance reporting was assembled by hand across several disconnected tools.

Baseline

Approximately nine hours of manual collation each month.

Intervention

A single automated reporting workflow built on agreed metric definitions.

Caveat

Estimated from before-and-after task logs, not a controlled study.

Metric definition

Reporting time: hours required to produce the agreed monthly report.

Result

+64%

Qualified enquiries

Date range: February–May 2026 · Anonymised

Context

The same engagement as the cost-per-enquiry result above.

Baseline

Prior-quarter monthly qualified-enquiry volume for the account.

Intervention

Budget reallocated to campaigns with verified high-value outcomes.

Caveat

Period overlaps with other changes; treat as directional, not isolated.

Metric definition

Qualified enquiry: as defined in the first result block.

Methodology

How these figures are reported

Every result is shown with its baseline, the change made, the date range and a clear metric definition. Figures are anonymised where a client identity or value is confidential.

Results describe specific accounts over specific periods, and vary by account, market and starting position.

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